FAQs

About Us


Cake Connection has been serving the consumer and home business markets since 2008 Our Commitment Cake Connection is committed to providing a great shopping experience whether you shop online or in our retail store. We work hard to make sure your projects are fun, rewarding and stress free.

At Cake Connection, we are continually searching for and adding new products. We are committed to providing cutting edge quality tools and supplies at great prices.

We are happy to share our knowledge and answer ALL your questions. We are committed to providing quality classroom instruction. Your cake journey begins with us ... Anyone who has fallen in love with making cakes is on a journey that starts with learning basic skills and then developing as you find your way towards making beautifully detailed cakes. Wherever you are in your cake journey, we will be right there with you.

Whether you are a beginner or seasoned professional, you will find tools, supplies and training at Cake Connection. Whether you shop our online store, or shop our retail store at Petaling Jaya, Selangor (Malaysia), our friendly staff will be here to help you find your way. At any time you need help in any matter, feel free to reach us at our Contact Form, phone, email, comment page (right below this page at the footer), Facebook or Instagram.




How do I make payment? What if I can't make payment online?


Only registered site members are able to proceed to checking out their purchase online. Kindly make sure you are logged in as a member before checking out. Our fast and simple Paypal intergrated online shopping check out system is made to facilitate and process online transactions in Ringgit Malaysia currency (MYR) in large extent and securely. You will be directed to Paypal website after clicking ‘ CHECKOUT’ button at your shopping cart. Paypal accepts comprehensive online payment methods using Visa, Mastercard, Amex, Debit Cards etc. Upon successful payment, you will receive a notification via email from Paypal listing details of your purchase. In the rare instances when your online payment doesn't go through successfully, or you would like to opt for performing an online bank transfer using your bank's online banking facilities, you may do so by emailing us at contactus@cakeconnection.com.my with the details as follows: List of ordered items Proof of bank transfer Name Address Contact No. Bank Name : Maybank
Account Name :CAKE CONNECTION SDN BHD
Account No. : 512231340484




Can I drop by your store and do a self-collection on my ordered items?


Sure, we will be happy to see you in person! You may drop by our store at Petaling Jaya, Selangor during our operating hours to collect your ordered items. OPTION 1: Proceed with checkout on your shopping cart with Shipping charge paid. We will do a refund on the shipping charge upon your visit to our store. OPTION 2: Send us an email at contactus@cakeconnection.com.my listing down the items you would like to order. Once you hear from us, feel free to drop by our store at Petaling Jaya, Selangor during our operating hours to make payment and collect your items. **There are instances, especially during the period when we are running online promotions when discounts/promotion/free gifts are only valid with purchase online. In such instances, the said promotion will only take effect with checking out online and payment via Paypal with shipping charges included.




What happen when the item I ordered is out of stock?


You will be notified about the out of stock item by phone or via email. We will do a refund or prorated refund (if promotion code has been applied to order) to your Paypal or bank account within 2-14 days.




Payment upon Class Registration


Payment upon registration for class Full payment is required to secure seats in classes. Partial payment or deposit will not be accepted. Payment for class can be made via shopping cart on this website, or by banking in to our bank account as below: Bank Name : Maybank
Account Name : CAKE CONNECTION SDN BHD
Account No. : 512231340484
Kindly email us at contactus@cakeconnection.com.my with proof of payment, and name of class which you are registering for. Minimum no. of students We require a minimum no. of students to start a class. Class will be cancelled should the no. of registered students fail to meet the required number. Students who have registered and made payment for class will be notified via phone or email of class cancellation. A refund of paid class fee will be credited to the student's bank account within 2-14 days. Absense from Class If for any reason you are not able to attend the class you have registered for – no worries. Just let us know at least 3 days in advance and we will be happy to move you to another date or utilise the paid fee for another class. We are always running classes so there will be lots of future dates for you to choose from. Please try to let us know as far in advance as possible. It is likely that someone else would like to have your seat. There will be no replacement or rescheduling if students fail to inform us at least 3 days prior to class or no show-up during class. The likelihood is that class material and supplies have been prepared, and chance of getting another student to replace the seat is slim.