Shipping Information

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We only provide shipping to all states in Malaysia at this moment.

 

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Postage Fees & Charges

Shipping rates are calculated based on weight or dimensions for bulky and lightweight items. We do not offer free shipping at the present moment, unless it is otherwise stated during promotion.

 

Your shipping fee will be clearly indicated at the time of checkout in the Order Summary after selecting your location.

 

 

 

Self-Collection

You can choose to collect your purchases at our warehouse. kindly contact us via whatsapp (by clicking the Whatsapp icon on the top right corner of this page.

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During checkout, please select 'STORE PICKUP' before committing payment. Upon receiving your order, please wait for confirmation email from us before picking up your order from our store. Pick up is generally available the same day if order is placed before 11am, otherwise the next day, unless item is out of stock.

 

Please contact us at 012-2809157 (Whatsapp messaging only) or contactus@cakeconnection.com.my for further information if you have any query regarding the arrangement of self-pickup. Kindly provide your order details in all your correspondences with us.

 

 

Delivery Time

We try our best to prepare your orders and send them out as soon as we can after verifying your orders but orders can only be shipped during working days and hours.

 

 

After your order is verified, you can expect to receive your order within the following time frame:

• In Metro areas: 1-6 working days (excluding Sunday and holidays)

• In Non-Metro areas: 2 - 10 working days (excluding Sunday and holidays)

• In The East Malaysia states & Labuan: 7-14 working days (excluding Sunday and holidays)

 

 

We hope our customers understand that we do not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location. However, please rest assured we're on your side and will help in any way we can. Dispatches are during office hours from Monday to Friday, excluding Public Holidays.

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Shipment Tracking

Most of our parcels are shipped using EasyParcel. Please click on this link and enter your tracking number to track your parcel.

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During Promotion Periods, Peak Periods & Festive Seasons

During peak periods, there may be some delay in shipping. Please bear with us.